SWAN DIVE

All trips are dependent on weather conditions and minimum numbers met. Swan Dive reserves the right to cancel or postpone a tour, charter or service if minimum numbers to run a tour isn’t met or if the weather conditions make it unsafe or unpleasant. Swan Dive is not financially responsible for delays, cancellations or any other causes that this affects in. In these circumstances, or where customer changes are requested more than 14 days prior to the commencement of the course, customers will receive a refund, excluding e-learning fee ($300), or a full credit to reschedule the course. Within 14 days of the course commencing, rescheduling will incur a $200 fee and cancellations will receive a 50% refund. Within 48 hours, and no-shows will not receive a refund or credit. Please contact us by phone to cancel or rebook. To request dives not completed during your course to be rebooked to a later date will incur a $200 fee each time. Full payment for the course must be made at least 14 days prior to commencement.

Cancellations more than 14 days prior to course commencement will receive a refund, excluding e-learning fee ($300), or a full credit to reschedule the course. Within 14 days of the course commencing, rescheduling will incur a $200 fee and cancellations will receive a 50% refund. Within 48 hours, and no-shows will not receive a refund or credit.

Within 14 days of the course commencing, rescheduling will incur a $200 fee. Any dives not completed on the course may be rescheduled for $200 per dive.

Please ensure you arrive with the appropriate medical clearance, should you require one. If you answer yes to any questions on the SDI medical questionnaire you will need a doctor to sign the medical prior to coming in for your dive. Please ensure you read this far enough in advance to allow for making an appointment if necessary. Please get in touch with a friendly member of our team if you require any assistance or are unsure. If we are unable to run your tour due to having the incorrect medical/ no medical you will not be eligible for a refund and rescheduling will incur a $200 fee.

All trips are dependent on weather conditions and minimum numbers met. Swan Dive reserves the right to cancel or postpone a tour, charter or service if minimum numbers to run a tour isn’t met or if the weather conditions make it unsafe or unpleasant. Customers will receive a full refund or credit in case of operator cancellation due to weather or other unforeseen circumstances.No-shows will be charged the full price. A Credit will be granted up to 24hrs before a tour and only a full refund/ Cancellation will be allowed 48hrs prior to tour time.

Cancellation outside of the 48 hours before your tour is eligible for a full refund. A credit will be granted up to 24 hours before the tour. Within 24 hours will not receive a refund or credit.

You can reschedule your tour up to 24 hours before it begins.

If you are bringing your own equipment, please ensure it has been serviced & maintained in line with local laws and regulations. In the case of personal faulty equipment, we will help you out where we can. Please note tours are packed the evening before and taken to the dive site the morning of. Equipment that has not been hired from us may not be on the vessel. In the case you cannot dive due to your equipment, Swan Dive is not responsible & you are not able to receive a refund.

Those unable to provide adequate proof of certification for certified tours are unable to dive. Swan dive is not responsible & you are not able to receive a refund. Please ensure you arrive with your certification card.