FAQ

MATS

  • What are your mats made of?

Our mats are made from 100% recyclable natural tree rubber, microfiber surface, and water-based inks.

  • Are your mats slippery?

Swan dive mats have special anti-slip layer that gives you very good grip from the beginning of your practice. The more your sweat, the better grip you have. 

Please be aware, there is a big difference between our mats with special grip layer and other brands on the market that have smooth microfibre top that may slip. 

  • Are your mats suitable for all yoga styles?

Swan Dive mats are suitable for all types of yoga and Pilates. They are designed to grip better with sweat which makes them ideal for all types of hot yoga.

  • How often do I need to wash my mat?

This depends on your type of practice and how much you sweat. We recommend washing the mats only as necessary, even though they are washing machine friendly. It is preferred to wipe it with a damp cloth/sponge and let it air dry after each practice.

  • What’s the difference between your yoga mat and travel mat?

At this point, you can find only Swan Dive Mat in our online store; however, our travel mats are coming really soon! Both of them are 173cm long and 61cm wide, but the main difference is in the thickness and weight. Yoga mat is 0.35cm thick and weighs around 2.5kg whereas the travel mat is 0.15cm thick and 1.5kg.

 

SHIPPING

  • How long does order processing take?

We always try to complete your order within 24 hours.  Your package will be sent via Australia Post and should be received within 2-7 business days from time of order. Please view our shipping policy here.

  • Where do you ship from?

We are based in Perth, WA.

  • Will I get a tracking number?

Yes, you will receive an email with a tracking number. Should you not receive it 3 days after placing your order, please contact us.

  • Can you ship to PO Boxes or Parcel lockers?

Unfortunately, we can’t because the mat is too big to fit in one of those. 

  • Do you ship internationally?

Yes, we do. We offer NZ flat rate shipping $35 and a worldwide international shipping for $75 (Australian dollars). The rates will be calculated for you at checkout. Should you have any difficulties, please contact us at info@swandive.com.au. Please note, you will be responsible for any charges or taxes when the mat arrives to your country.

 

EXCHANGES AND RETURNS

  • I've changed my mind, can I get a refund?

Yes, we provide 15-day Money Back Guarantee for Australian orders and 30-day Money Back Guarantee for worldwide orders. If you are not happy with your mat we offer a full refund, excluding shipping fees. The item must be in the original condition and unused. Refunds will be processed in the same account used to purchase the item. We are not responsible for lost parcels, so please use tracking.

  • I received my order and it is faulty.

In the unlikely event that you received a mat that is faulty, please contact us at our email address: info@swandive.com.au. We will review each situation case by case basis; however, we will gladly offer a full refund or a replacement. Refunds will be processed to the same account used to purchase the item.

 

OTHER

  • Can I become your stockist?

Please do! We offer wholesale pricing for yoga and Pilates studios, online retailers, and boutiques. 

If you have any question not answered here, please email us at info@swandive.com.au.  And we will happy to help!

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